If the product was off-the-shelf - You can return your item to us within 14 days of delivery for a refund, less the delivery cost and return delivery cost, as long as the product is confirmed on receipt by us, to be in unused and ‘as new’ condition.
We suggest you return it in the original packaging if possible. You will be charged for the cost of the delivery. Please contact us so we are ready to accept it on return.
If the product was custom made or made to order you are not able to return the product I'm afraid.
DAMAGED OR FAULTY PRODUCTS
We take great care to ensure your order is correct and our products leave us in good condition, however sometimes things can go wrong during shipping. If this happens, we will try to rectify the problem where we can. We ask that you take care to inspect your delivery well, before the courier leaves you.
We inspect each product before it leaves us to ensure it is correct and undamaged, but if something has gone wrong please contact us (within 14 days) and we will try to put it right in the form of a refund or a replacement.
It is particularly important that you inspect your order when it is delivered as we will ask you to sign for it, confirming that it is undamaged. If there is a problem with your order you will need to tell the delivery driver and indicate the problem on the signature form. Please take pictures of any damage to the product and packaging if possible and contact us ASAP.
(Photos of the damaged product and packaging are very helpful to us so that we can remedy the cause)
Faulty products must be reported to us within 14 day of receipt of the goods.
If we are unable to provide a replacement piece / or mend the product we will provide a refund. The refund will go back onto the same card or account you used to place the order with us and will be paid back to you via a return transaction.